There is a 1 hour minimum charge on all jobs. After the first 1 hour , we charge the standard hourly rate and fuel charge .

Arrival time on any job is estimated and can vary according to driving , weather conditions and out of our control delays for which we cannot be held responsible for any customer loses we will endeavour to be on time.

Payment methods can be made in cash or by either bank transfer or paypal upon job completion.Other methods of payment must be agreed on 7 days before moving day.

We do not accept responsibility for damaged or lost property 24 hours after job is complete and payment is completed this gives you 24 hours to check your items for damage etc.

All goods in transit are insured for £15,000. Any claim which exceeds this amount is non-refundable.

Our insurance covers items in transit only from moving from within the property to the van for the journey and then unloading in to the destination property.

We advise you check your contents insurance over and make sure you have coverage for your destination property .

It’s the customers responsibility to provide parking ie reserve a space for the van outside new location before your move arrival or arrange a suspension or permit where necessary . If there is no arranged for parking and our van gets a ticket , it will be the customers responsibility
to pay the fine to the driver at the end of job.

It’s the customers responsibility to pack everything properly unless previously requested We do not accept responsibility for damages caused by poor packing.

It’s the customers responsibility to dismantle units, system, furniture and beds before our arrival or reassembly items of any
items at the destination unless previously arranged .

It’s the customers responsibility to make sure that all items will fit in the new premises. We are not insured to remove doors or to make alterations
to the property unless fully checked and agreed.

If any delay is caused by the customer which increases the amount of time over the quoted/estimated amount we reserve the right to add an extra cost to the final bill.

If the customer changes or cancels the booking after it is already confirmed, the customer will be charged 50% of the confirmed amount. If you change or cancel the booking within 24 hours before the job, you will be charged in full.

None of our members or staff will tolerate abuse from the customer . If the driver is forced to terminate a job because of abuse from a customer,
the customer will still be charged in full.